Common
questions.

Registration and booking currently take place in the Bubla app. Choose a service, date, address, home size and any extras. The app shows live pricing and what is included before you confirm.

Avoid complicated quote requests and lengthy pricing discussions. Once everything looks right, book directly in the app.

No. Bubla is designed for direct booking with clear hourly rates. The app calculates the price based on cleaning type, time, home and extras so you can see it before confirming.

The prices below are hourly rates after the RUT tax deduction where applicable. The exact price is always shown in the app before booking.

Window cleaning and other extras are calculated in the app because the scope depends on the home and what can be reached safely.

RUT is a Swedish tax reduction that can reduce the labour cost of household services, such as cleaning.

Where RUT applies, the deduction is usually shown directly on your payment documents. Bubla then applies to the Swedish Tax Agency once the work has been completed and paid for.

For exact conditions and current amounts, please refer to the Swedish Tax Agency. In the app, you can see your RUT usage with Bubla and add separate entries on the RUT page. Personal identity numbers are encrypted and handled separately in our workflows.

Read more at the Swedish Tax Agency

Yes. Choose regular home cleaning, for example every week or every other week, without making a new booking for each visit.

One-off visits suit anyone who wants to try the service or needs deep cleaning, move-out cleaning or a single visit. You can change the arrangement later.

Home cleaning focuses on the most important surfaces in the home.

• Floors: vacuuming and mopping.
• Surfaces: dusting and emptying bins.
• Kitchen and bathroom: cleaning visible surfaces.

Typical duration: 1–3 hours.

Deep cleaning gives your home a more thorough clean when it needs extra attention.

• Everything in home cleaning.
• Extra thorough dusting.
• Deeper cleaning in the kitchen and bathroom.
• More attention to hard-to-reach surfaces.

Typical duration: 3–6 hours.

Move-out cleaning uses a more extensive checklist focused on thoroughly cleaning the home before a move.

• All rooms: floors and surfaces.
• Kitchen and bathroom: thorough cleaning.
• The oven, fridge/freezer and window interiors and exteriors are included as standard where safely accessible and can be removed if needed.

Typical duration: 4–8 hours.

Window cleaning is selected in the app, with the scope calculated for your home.

• Glass is cleaned inside and outside where safely accessible.
• Frames, handles and window sills are wiped.
• We check for streaks and clean any affected areas again if needed.

Yes. The app’s extras/checklists include fridge cleaning, oven cleaning and window cleaning.

• Washing up.
• Laundry.
• Organising or decluttering.
• Moving heavy furniture.
• Window exteriors that cannot be reached safely.

The time depends on your home’s size, cleaning type and extras. The minimum booking is 2 hours.

You always see your booked time in the app and can add extras if you want us to cover more.

To make the best use of the time, it helps to have equipment and cleaning products at home.

If you add oven cleaning or a similar task, it helps to have suitable products at home. Leave clear instructions in the app about materials or surfaces that need extra care.

Once your booking is confirmed, you can see information about who is coming.

For regular cleaning, we try to keep the same cleaner wherever possible. In case of illness or scheduling conflicts, we may need to send another quality-checked cleaner.

• Identity verification, background checks and onboarding before the first job.
• Interviews, references and trial cleaning where needed during selection.
• Clear procedures and expectations for how cleaning should be done.
• In-app instructions adapted to your booking and home.
• Checklists for every service.
• Ratings and feedback that help us monitor quality.

You can be at home to let the cleaner in, leave an entry code or key instructions in the app, or use a key safe if you have one.

Leave clear instructions for entry phones, lifts, doors and alarms so the visit can start on time.

Pay conveniently in the app by card (Visa/Mastercard) or Klarna.

Receipts and invoices are available in the app after payment under Receipts & invoices. If RUT is used, it is deducted from the labour cost and shown on the documentation.

You can cancel or reschedule directly in the app.

• At least 72 hours before the start: 100% refund.
• 72–24 hours before the start: 50% refund.
• Less than 24 hours before the start: 0% refund.

If something urgent happens, such as illness, contact us in the app and we will help.

Refunds are processed as quickly as possible. Card refunds can take 3–10 working days, depending on your bank.

If the booking was adjusted, you may see several transactions. If something looks wrong, send a message describing what you expected.

Receipts are available after a completed booking. Also check your spam folder and that your account email address is correct.

If you still cannot find it, contact support for help.

Open Problem with the cleaning in the app and select the relevant visit to report an issue.

Describe what was missing, preferably with photos. We’ll follow up and deal with the issue as quickly as we can.

If you have fragile or valuable belongings, put them away or tell us before cleaning so we can take extra care.

If something is damaged despite this, contact us in the app immediately and describe what happened so we can help you through the process.

Registration and booking currently take place in the Bubla app. In the future, you will also be able to book cleaning directly on the website.