1. Scope and formation of the contract

1.1 These Terms apply when you, as a Customer, use the Platform to book, manage and pay for Services arranged and/or performed through Bubla (individual bookings and/or subscriptions).

1.2 A contract is formed when you confirm a booking or enter into a subscription in the App and receive confirmation in the App (and/or by email if such confirmation is used).

1.3 To use the App and enter into a contract, you must be at least 18 years old and have the authority to enter into binding agreements.

2. Definitions

• Booking/Reservation: An ordered assignment with a date/time and address, managed in the App (including history and status).
• Subscription: Recurring cleaning with features such as scheduling, skipping/rescheduling and cancellation.
• Service: Cleaning and related administration ordered through the App/Platform.
• Fee: A price, cancellation fee or other cost displayed in the App before you confirm.

3. Account, verification and user responsibility

3.1 To use the Service, you need to create an account. You are responsible for ensuring that the information you provide is accurate, complete and up to date (e.g. name, contact details and address).

3.2 Bubla may use verification methods to confirm identity and contactability, such as BankID and/or verification by email/SMS. Specific information about the use of BankID is provided in our Privacy Policy.

3.3 You are responsible for protecting your login details and for all activity through your account. If you suspect unauthorised access, contact Bubla through support in the App as soon as possible.

4. Ordering, scope of the service and information in the App

4.1 The content, scope, timing and price of the Service, as well as any options (e.g. property type, size, bathrooms and instructions), are specified in the App when booking or subscribing and determine what Bubla undertakes to deliver.

4.2 You are responsible for providing accurate information about the home and access instructions. By providing such information, you confirm your consent to its processing to the extent required for Bubla to plan and carry out the Service.

4.3 Bubla may provide status and tracking features connected to a booking, as well as support cases linked to bookings.

5. Prices, payment and receipts

5.1 Current prices and the total cost are displayed in the App before you confirm the booking.

5.2 Payments are handled by an external payment service provider (e.g. Stripe). Bubla handles and retains only the payment information needed for administration (e.g. payment identifiers or customer IDs). Full card details are handled by the payment provider.

5.3 For subscriptions, you are charged according to the rules and schedules specified in the App when entering into the subscription.

5.4 If payment is not received, Bubla may retry the payment, pause or terminate your subscription or account in accordance with the information in the App.

6. RUT tax deduction

6.1 If you request a RUT deduction, you are responsible for meeting the conditions under current tax rules and providing the required information (e.g. personal identity number).

6.2 Bubla may process RUT-related information to administer your application. If the Swedish Tax Agency does not grant the deduction, you may be liable for the amount that is not approved.

7. The Customer’s responsibilities before and during the assignment

7.1 You are responsible for ensuring that Bubla can access the specified address at the agreed time, including providing correct access instructions (e.g. entry code).

7.2 You are responsible for ensuring that the home is a safe working environment and for informing us about relevant risks (e.g. pets or faulty installations).

7.3 Provide special instructions in the App in good time; these are binding to the extent accepted in the booking.

8. Rescheduling and cancellation

8.1 Cancellation rules for individual bookings

The following applies to booking cancellations unless expressly stated otherwise in the App for a specific booking:

• More than 72 hours before the start: 0% fee (full refund/no charge).
• 24–72 hours before the start: 50% fee.
• Less than 24 hours before the start: the fee specified in the App (which may be higher than 50% — the App always shows the current fee before you confirm the cancellation).
• (Note: the App must always show the exact fee before you confirm a cancellation.)

In the App, you should always be able to see the exact fee before confirming a cancellation.

8.2 Rescheduling a subscription visit: normally, you can reschedule up to 24 hours before the start, unless otherwise stated in the App.

8.3 Refunds are normally made to the original payment method and initiated without undue delay. The time it takes for the money to reach you may be affected by the bank/external payment provider.

9. Failure to provide access, obstacles and no-shows

9.1 If the assignment cannot be carried out due to circumstances on the Customer’s side (e.g. the Cleaner cannot gain access, the entry code is incorrect, work cannot begin according to the instructions, or the Customer cancels on site), Bubla may be entitled to charge a fee equivalent to a late cancellation. This must then be shown in the App in connection with the action.

9.2 Bubla does not charge a separate no-show fee beyond what is specified in the App and these Terms unless Bubla expressly informs you in advance.

10. Quality, complaints, support cases and ratings

10.1 Bubla aims to have the services performed professionally. If you believe the service has been performed incorrectly, contact us through support in the App and describe the problem as clearly as possible, preferably with photos.

10.2 Bubla handles complaints and support cases in accordance with applicable legislation and may request additional information.

10.3 Reviews and ratings: the App may allow you to leave a rating/review. Reviews must be factual and must not contain unlawful, abusive or privacy-sensitive content. Bubla reserves the right to remove or hide reviews that breach these rules or applicable law (e.g. the Swedish Marketing Act). Bubla handles disputes about reviews in accordance with its procedures and applicable law.

11. Personal data and privacy

11.1 Bubla is the data controller for personal data processing carried out to provide the App and the Services. More information about purposes, legal bases, retention periods and how we protect personal data is available in our Privacy Policy (linked in the App).

11.2 Examples of data that may be processed: contact details, name, personal identity number (e.g. for RUT or identity verification), address and access instructions, property information affecting planning/pricing, geographical information linked to the address, booking and subscription details, support cases and payment identifiers.

11.3 Bubla uses subcontractors (data processors) for operations, payments, verification and similar purposes. All subcontractors are covered by agreements governing security and processing in accordance with the law.

11.4 In the event of a conflict between these Terms and the Privacy Policy, the Privacy Policy takes precedence in matters concerning personal data processing.

12. No separate service or materials fee

12.1 Bubla does not charge separate service or materials fees unless expressly stated in the App during booking/checkout.

13. Right of withdrawal for distance contracts

13.1 The right of withdrawal may apply under the Swedish Act (2005:59) on Distance Contracts and Off-Premises Contracts. Information about the right of withdrawal and how it is affected by the immediate commencement of the Service must be provided in the App where relevant.

13.2 If you request that the service begins during the withdrawal period, you may, depending on the circumstances stated in the App and under the law, be required to pay for the part of the service performed before you exercise your right of withdrawal.

14. Changes to the service and the Terms

14.1 Bubla may update the App, its features and these Terms. “Significant changes” means changes that have a material adverse effect on the Customer’s rights or obligations (e.g. fee increases, a significantly restricted range of services or changes to cancellation rules). For significant changes, we will notify the Customer in the App and/or by email in good time before the change takes effect.

14.2 New Terms apply from the specified date. Ongoing bookings are not affected retrospectively to the Customer’s disadvantage unless mandatory law or specific reasons require otherwise.

15. Limitation of liability

15.1 Bubla is liable in accordance with mandatory consumer law, including the Swedish Consumer Services Act (SFS 1985:716).

15.2 Bubla is not liable for delays or shortcomings caused by circumstances beyond our control (see force majeure) or by the Customer’s instructions or lack of cooperation.

15.3 Limitations of liability apply to the extent permitted by mandatory law.

16. Force majeure

16.1 Bubla is relieved of liability for failure to fulfil obligations where this is due to circumstances beyond Bubla’s reasonable control, such as government decisions, labour disputes, major operational disruptions, fire or similar events.

17. Governing law and disputes

17.1 These Terms are interpreted in accordance with Swedish law.

17.2 In the event of a dispute, you as a consumer may contact the Swedish National Board for Consumer Disputes (ARN) or use the EU’s online dispute resolution (ODR) platform. If the dispute cannot be resolved, it may be heard by a Swedish general court.

18. Contact

For questions, cancellations/rescheduling, complaints and support: through support in the App or by email: support@bubla.se