FAQs for cleaners
Frequently asked questions about the Bubla Partner app
Answers for anyone who wants to become a cleaner, is completing onboarding or already uses the Partner app. This page works on mobile and can be linked directly from the app.
Each section has a stable link. For example: /stadare/faq/#checklista-aktivt-uppdrag
Application and onboarding
Onboarding takes place in the Partner app in clear steps.
Where do I start onboarding?
Tap Start onboarding on Become a cleaner. The Partner app then guides you through the application step by step.
Partner app: OnboardingWhich steps do I need to complete in the Partner app?
You need to verify your contact details, complete ID and payout setup, create a profile and wait for review before activation.
Partner app: Verify contact details, ID and payouts, Create profileCan I pause and continue later?
Yes. Onboarding is organised into steps so you can return without losing your progress.
Verification and review
Verification makes profiles more trustworthy and helps Bubla maintain job quality.
Why does Bubla need to verify me?
Verification links the right person to their profile, jobs, status and payouts, and gives customers greater confidence when booking.
Does Bubla run background checks?
Yes. Bubla uses verification and review before activation. The exact process may depend on the role, market and information needed to assess the application.
Where can I see my status?
Your status appears in the Partner app during onboarding or in your profile. You can see what is complete and what still needs to be added.
Partner app: Onboarding statusJobs and schedule
The Partner app helps you manage your availability, jobs and cleaning instructions.
Where do I update my availability?
Availability is managed in the Partner app when the feature is available for your account. Keep it up to date so Bubla can match jobs correctly.
Partner app: AvailabilityHow do I get jobs?
Once your profile is active, jobs may be shown or matched depending on availability, area, customer needs and Bubla’s workflows.
Can I decline a job?
Jobs and availability are managed in the Partner app. If you cannot take a job, update your status as early as possible.
Payment and earnings
Payment information is linked to your verified profile.
Where do I manage payouts?
Payout information is managed in the Partner app under ID and payouts. Follow the steps there and check that your details are correct.
Partner app: ID and payoutsWhere can I see my jobs and status?
Once your profile is active and you have access, you can view your jobs, their status and other details in the Partner app.
Partner app: JobsWho do I contact about a payment or status error?
Contact Bubla support through the Partner app if you have access, or use the contact page if you cannot sign in.
Checklists and quality
Checklists make every job clearer and reduce misunderstandings.
Where can I find the checklist for a job?
Open the active job in the Partner app and go to the step Checklist. This shows the tasks included in the customer’s booking.
Partner app: Active job, ChecklistWill I receive instructions for each job?
Yes. Jobs include information about the service, scope and checklists so you know what the customer has booked.
What do I do if something cannot be cleaned?
Follow the instructions in the Partner app and flag the problem to Bubla if access, materials or safety prevent a task from being completed.
Support
Contact support early if anything is unclear.
Who do I contact if something goes wrong?
Contact Bubla support through the Partner app if you have access. Otherwise, use the website’s contact page.
What should I do about an urgent problem during a job?
Stop any hazardous tasks, follow the instructions in the Partner app and contact support immediately.
Is there a separate customer FAQ?
Yes. Our customer FAQ answers questions about booking and cleaning services. This page is for cleaners using Bubla Partner.
Want to start working with Bubla?
Start on the Become a cleaner page and continue onboarding in the Partner app.